We are more than happy for them to place and order via the web or over the phone and accept UK credit card payments. A gift card can be included in the order for a small fee.

• What if I want to send it something as a gift to someone?

If you let us know, we can place a card if the parcel with your chosen words on it. The cards cost from $2.00 -$5.00 and will be added to your total cost. Please use the Special Instructions area on checkout to ask for this and to out your words. Please also let us know what occasion, ie Birthday, Just Because etc, so we can pick an appropriate card.

• How much will postage cost?

Please see the freight page for more details

• How long does it take to receive my order?

If sent by courier you should expect to receive your order within 2-3 days. Australia Post can take longer depending on your destination. We generally pack and send your order, within 24 hours of receiving it. If we have any questions or queries, we will contact you to confirm before sending which can delay the process. We aim to have your order sent out as soon as possible.

• What if you do not have everything in stock?

If we are out of stock of some items, we generally send off your order to you with the items missing and will let you know when we expect to have them back in stock.

Sometimes some of our stock goes out of date and in this instance we will send out the rest of your order minus the out of date goods.

Crisps have a short shelf life which means they tend to go out of date very quickly, Please let us know in the customer instructions section whether you are happy with goods past their best before date at a reduced price or not.

• Can I order over the phone or by email?

Yes you can, please contact whichever shop is closest to you. Please see the contacts page. It is best not to call between 12 - 2 as this is a busy time for us. If we can not take your order when you phone we will call you back.

• What methods of payment do you accept?

We accept cheque, money order, direct debit or credit card.

• How will I know the final amount if I pay by cheque, money order or direct debit.

We will contact you to let you know what the final amount will be before sending out your order.

• Can I order from the UK for a friend or relative in Australia?

You certainly can, please email us for further information.

• What happens if my order goes missing?

We are only able to trace orders that have been sent by courier. Australia Post parcels can only be traced if registered post is requested and paid for. We can not be held responsible for parcels going missing in the post.

• What happens if items are damaged during transit?

All parcels are packaged securely when they are packed. We can not be held responsible for damages which have happened in transit due to the weather of the carrier.

• What if I cannot find what I’m after?

Please contact us with what you’re after and if we do not stock it, we may be able to order it in specifically for you, bearing in mind Australian Customs and Quarantine laws.

• Is there a minimum order amount?

In order for the freight to be cost effective for you, we suggest an order of over $20.00.